Return/ Refund Policy
Only manufacturer defects or items damaged during shipping* (conditions apply) will be authorized for full credit. Damaged or missing items must be reported within 24-48 hours of delivery. Unless the fault of Smoke Arsenal. Unauthorized returns will not be credited and will be re-shipped at the customer's expense.
Damages & Shortages
Any order discrepancies must be reported within 24-48 hours of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact a Customer Service Representative to file a claim. If it is the fault of Smoke Arsenal, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, Smoke Arsenal will arrange for return shipping.
Cancellation/ Restocking Fees
With the recent tax implementations, we are forced to make certain changes to our policies to ensure smooth and satisfactory services. As a part of this starting 1st January 2023 if there are any orders which are canceled by the customer after the final invoice is prepared and sent, there will be 1% cancelation fee.
All returns and credits will be done on a monthly basis. Customers are suggested to return their RMA at the end of every month between the 26th and 31st. All credits will be issued at the beginning of every month between the 1st and the 5th. All credit memos will be emailed to the customers.
Download the return form and email the completed document to firstname.lastname@example.org and put your designated account manager in cc.