In today’s competitive retail landscape, customers have endless choices. Whether you run a vape shop, a cannabis dispensary, or a lifestyle store carrying accessories, small details can determine whether customers come back or shop elsewhere. At Smoke Arsenal, we work with thousands of stores across Canada, and we’ve seen what keeps customers loyal, no matter what your store sells.

Here are 5 things your customers wish you knew:

1. Consistent Stock of Their Favourites

Customers don’t want to hop from store to store searching for their go-to disposable, coil, rolling papers, or cleaning solution. If it’s out of stock, they may try another shop and stay there. Partnering with distributors who keep you reliably stocked with fast turnaround times helps you become your customers’ first (and only) stop.

(This is exactly why stores love working with us at Smoke Arsenal.)

2. Clean, Organized Displays

A clean, well-organized display makes customers feel confident shopping with you and encourages them to browse longer. Eye-catching arrangements and clear product categories help customers see what you’re offering and discover new favourites. Taking time to tidy shelves and rotate stock pays off, and your customers will notice.

At Smoke Arsenal, we often provide displays to our partners to help elevate their in-store setup, making it easier to showcase top products and drive sales.

3 . A Mix of Best-Sellers and Fresh Drops

Customers want their go-tos, but they also love discovering something new. Featuring a “Product of the Week” or setting up a “New Arrivals” shelf keeps your store feeling fresh and encourages impulse buys.

We give our partners first access to new product drops—often before they’re even available elsewhere—so you can pre-order and be the store customers come to when they want to try the latest and greatest.

4 . Friendly, Fast Service

This one sounds obvious, but it’s critical: your energy and speed matter. A warm greeting, a quick conversation about new products, or remembering a customer’s name makes them feel valued and seen. In a world of online shopping, a human connection can set your store apart.

5 . Building a Sense of Community

Your customers want to support businesses that feel connected to them. Whether you’re posting your latest arrivals on Instagram Stories, running a small in-store event, or simply thanking customers for coming in, these small gestures create loyalty and organic word-of-mouth growth.

In Conclusion

Retail is challenging, but small improvements can lead to higher foot traffic, larger basket sizes, and repeat customers who become your best advocates. At Smoke Arsenal, we’re not just a supplier; we’re your partner in building a store customers love coming back to. We support you with fast nationwide shipping, a curated catalogue filled with everything your store may need, and dedicated account managers who help you stay ahead of trends while keeping your shelves stocked with what your customers want most.